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Online Retail Manager
Job Reference bluesquare/TP/105/497
This job has been closed.
ARE YOU THE ONE?
We have an exciting opportunity for an Online Retail Manager at Samsung. In this role, you will be at the forefront of driving digital success by analysing performance data and optimising the online experience across your channels. You’ll continuously work to enhance the effectiveness of our digital investments, ensuring a positive impact on sales and customer satisfaction.
As our Online Retail Manager, you'll collaborate closely with our channel partners — including Operators, Retailers, and Pure Players — to develop a comprehensive view of how to integrate 1st, 2nd, and 3rd party data. This will allow you to spot digital sales trends, uncover new opportunities, and implement strategies to accelerate digital growth.
We are looking for someone who excels in both Business-to-Consumer (B2C) and Direct-to-Consumer (D2C) environments. You should also be a strong cross-functional team player, capable of bringing others along on the journey to improve customer experience and deliver measurable returns on digital initiatives.
If you're ready to take on a dynamic role in a leading tech company and make an impact, this could be the opportunity for you!
WHAT YOU’LL BE UP TO
| ONLINE CUSTOMER EXPERIENCE Utilise quantitative reasoning and logic to analyse customer experience data, identify pain points, and implement strategies to enhance the overall online shopping experience for customers. |
| MAXIMISE CHANNEL LAUNCHES AND EVENTS Develop and execute plans to optimise key performance indicators (KPIs) related to digital launches, ensuring timely and effective activation of images, content, and videos to drive engagement and sales. |
| DATA AND INSIGHTS EXCELLENCE Leverage data to identify trends, performance gaps, and opportunities for improvement within accounts. Translate insights into actionable strategies to optimise digital activations and drive business growth. |
| PERFORMANCE ANALYSIS AND IMPROVRMENT Collaborate closely with account contacts to assess performance metrics, identify areas of underperformance, and work together to address challenges and implement solutions. Provide guidance and support to help account contacts improve their digital activation strategies and outcomes. |
| ACCOUNT RELATIONSHIPS Foster strong, collaborative relationships with external retail accounts through effective communication, strategic guidance, and delivering measurable results. Act as a trusted advisor and partner to help accounts achieve their digital activation goals and drive mutual success. |
ARE YOU OUR PERFECT PARTNER?
- You’re experienced in Digital and E-commerce to optimise user experience across retailer websites
- You’re data savvy with experience identifying consumer trends with the ability to influence a consumer across online marketing channels based on consumer metrics / behaviours
- You’re experienced in driving change by converting data insights into creative solutions
- You’re able to demonstrate a measurable impact of incremental conversion and share of category.
- You’re a strong project manager with experience delivering project plans and leading digital schedules across parallel projects. Able to influence senior digital specialists from our retailer partners through data driven insights
- You’re an excellent communicator with the ability to influence and build positive relationships at all levels with a variety of internal and external stakeholders
- You’re able to demonstrate strong commercial acumen used for campaign and digital touchpoint optimisation, with proven delivery of commercial results through digital innovation
- You’re strategic to approach to online sales and engagement
- You’ve got excellent interpersonal skills used to champion best-in-class online executive across Retailer Digital teams.
- You’re experienced within an online retail environment
WHAT YOU CAN EXPECT FROM US
- Competitive salary: £55,000 - £65,000 per annum (dependant on skills and experience)
- Performance Bonus: 10%
- Car Allowance: £7,500 Per Annum
- Company Sick Pay
- Samsung Discounts
- Life Assurance: 4 times your annual salary
- Perkbox (Rewards Portal)
- ETHIC Values - Employee of the month: a chance to win a £500 lifestyle voucher!
- Development Opportunities– our teams have historically moved into all manner of other jobs!
WHO ARE WE?
We’re Blue Square. An award-winning, retail marketing agency connecting and engaging audiences with some of the world’s most loved brands. We believe in the power of human touch across the buyer to customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success. We go above and beyond to support, develop, and nurture our talented employees to driver personal growth and love what they do.
At the heart of our agency are our ETHIC values – and we’re on a mission to work with individuals who share and believe in them.
