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Omnichannel Manager
Job Reference bluesquare/TP/105/282
This job has been closed.
ARE YOU THE ONE?
The Omnichannel Manager will be responsible for planning and managing the rollout of fixtures, devices, and messaging of our client’s and Network Operator Partners retail displays across all mobile experience (MX) products.
Whilst the planning, operational delivery, and end-to-end management of projects and programmes is fundamental to this role, we’re looking for candidates to take it to the next level and use your strategic mindset to shape and evolve the omnichannel experience for the future.
You’ll lead all retail communication and engagement within your relevant network partner(s), with responsibility of the management and governance of all retail contractual agreements. Therefore, you must feel comfortable in a fast-paced environment, where no two days are the same, spinning lots of plates.
This role will be based within Samsung's head office in Chertsey, with regular external visits to meet with one of our major Network Operator Partners in Contact Centres, Digital, and Retail environments. You’ll have a broad remit of internal and external stakeholders to manage across Contact Centre, Retail, Channel Marketing, and Account Management, to aid the delivery of all aspects of retail and contact centre within the relevant mobile channel(s).
WHAT YOU’LL BE UP TO
| STAKEHOLDER MANAGEMENT Build strong relationships with Senior Stakeholders both internally and externally within your Channel/Network Operator Partner(s) Lead the Samsung Relationship Manager (SRM) dedicated to Contact Centre to execute best in class channel contact centre execution |
| PLANNING & MANAGEMENT Plan and manage the roll out of all retail messaging, devices and fixtures aligned with HQ strategy as advised by the Go to Market team Provide detailed plans to the Retail Field Force and wider channel engagement teams to enable full measurement of the effectiveness of all investment within your Channel/Network Operator Partner(s) |
| EXECUTION Delivery of all Retail and Contact Centre Programs within your Channel/Network Operator Partners(s) including but not limited to training (both in- life and at launch/induction), staff engagement, store staff incentives, device seeding and promoter programs |
| CONTINUOUS DEVELOPMENT Support the development of best-in-class retail solutions by actively supporting all retail trials and projects Work closely with Head of Channel Operations to support and facilitate meetings and new initiatives planned for channel contact centres. |
| INSIGHTS & GOVERNANCE Provide contractual governance for all space and retail contracts including challenging Channel Stakeholders to honour all aspects of the contract Responsible for ensuring internal marketing processes are being followed prior to committing any spend |
ARE YOU OUR PERFECT PARTNER?
- You’ll have an expert understanding of retail, digital and contact centre operations
- You’ll have demonstrated experience within marketing and account management
- You’re confident leading projects, incentives, and launches end-to-end, from innovation to execution
- You’ll have a background in retail, technology, and/or telecommunications/consumer electronics
- You’re able to demonstrate an understanding of commercial acumen whilst being driven by results
- You’re a self-starter, able to drive change with limited resources
- You’re experienced in working within a fast-paced, dynamic environment
- You’re an expert in managing multiple stakeholder relationships, internally and externally at all levels
WHAT YOU CAN EXPECT FROM US
- Competitive Salary: £55,000 - £58,000 Per Annum
- Performance Bonus: Up to 10%
- Company Car
- Company Sick Pay
- Samsung Discounts
- Life Assurance: 4 times your annual salary
- Perkbox (Rewards Portal)
- Development Opportunities– our teams have historically moved from area roles into all manner of other jobs!
WHO ARE WE?
We’re Blue Square. An award-winning, retail marketing agency connecting and engaging audiences with some of the world’s most loved brands. We believe in the power of human touch across the buyer to customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success. We go above and beyond to support, develop, and nurture our talented employees to driver personal growth and love what they do.
At the heart of our agency are our ETHIC values – and we’re on a mission to work with individuals who share and believe in them.
